Privacy Policy
This Privacy Policy explains how I.S.C collects, uses, stores and protects personal information when people use our website, contact us, request a quote or work with us on a project.
1. Who we are
I.S.C is an Indigenous-owned signage, display, print, fabrication, installation, freight and distribution business operating in Australia.
In this Privacy Policy, “I.S.C”, “we”, “us” and “our” refer to I.S.C and its related business operations.
2. Personal information we collect
We may collect personal information when you contact us, submit an enquiry, request a quote, upload a brief or artwork, communicate with our team or engage us for services.
This may include your name, business name, job title, email address, phone number, project details, delivery details, billing information, artwork files, site information, images, messages and other information you choose to provide.
We may also collect technical information through our website, such as device information, browser type, IP address, pages visited, referral links and general website usage data.
3. How we collect information
We collect information directly from you when you complete forms, email us, call us, request a quote, provide project materials or communicate with our team.
We may also collect information automatically through website cookies, analytics tools, hosting services and similar technologies used to operate, secure and improve our website.
4. Why we collect and use information
We collect and use personal information to respond to enquiries, prepare quotes, assess project requirements, provide design and production services, manage signage, print and display projects, coordinate freight and installation, process administration, communicate with clients and suppliers, improve our website and comply with legal or business obligations.
We may also use your information to maintain records, manage accounts, respond to feedback or complaints, protect our business, and communicate with you about services you have requested or may reasonably expect to hear about.
5. Disclosure of information
We may disclose personal information where reasonably necessary to deliver our services or operate our business. This may include disclosure to employees, contractors, installers, freight providers, suppliers, production partners, IT providers, website hosting providers, accounting or payment providers, professional advisers and government or regulatory bodies where required by law.
We do not sell personal information.
6. Overseas disclosure
Some of the technology platforms, website services, cloud storage tools, communication systems or third-party providers we use may store or process information outside Australia.
Where personal information is handled by third-party providers, we take reasonable steps to work with providers that use appropriate security and privacy practices.
7. Cookies and website analytics
Our website may use cookies and analytics tools to help the website function, understand visitor behaviour, improve user experience and monitor performance.
You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
8. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we handle.
9. Retention of information
We keep personal information for as long as reasonably required for the purpose it was collected, including to provide services, manage project records, meet legal and accounting obligations, resolve disputes and maintain business records.
When information is no longer required, we may delete, de-identify or securely archive it where appropriate.
10. Access and correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request. In some circumstances, we may be legally permitted to refuse access or correction, but we will explain our reasons where required.
11. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to the matter.
We will aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
12. Third-party links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of those third-party websites.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or information handling practices.
The latest version will be available on our website.
14. Contact us
For privacy questions, access or correction requests, or privacy complaints, please contact I.S.C through our website contact page.